Testimonials - Las Vegas Air Conditioning Company Reviews
Great honest and professional job by repairman, Our A/C went out, and we were dreading the repairman coming to our house! You just have to trust the repairman on what needs to be repaired. Bill looked at our unit and told us that it was just a switch. He showed us the faulty switch to make sure we understood what needed to be repaired. We were happy to pay a very reasonable price to repair our unit. We will definitely use Indoor Comfort Services in the future! Thanks for being an honest dependable company!
– Maria Wagner
We had Indoor Comfort Services out for an estimate on new unit. The price was best I could find and I was very pleased with the installation of new unit. I would highly recommend them. Thanks.
– Jerry Sanger
Indoor Comfort Services put a new A/C in my house and I am more than pleased. They were the best price I could find on a new American Standard unit. Every step from salesman to installers was a smooth pleasant experience. I will be recommending them to all my friends
Juan was exceptionally professional, knowledgeable and competent. He went out of his way to make sure everything was accomplished thoroughly. He explained everything clearly. A really great job!!!
– Todd Warren
I would highly recommend ICS for many reasons!
To whom it may concern: Recently I had to replace my home heat pump system. I shopped around and decided on the offer from ICS. Their comfort consultant was very helpful in all respects. He was easy to contact at any time during the day. This is not the usual. He made every effort to tailor the correct unit for my size home. I did purchase a premium unit but I feel the price was a good one. The day of installation, the installers arrived at 9 a.m. and had finished at 11 a.m. They were professional and made sure the unit was installed correctly. They even cleaned up the mess and hauled off the old equipment. The representative made sure he came by during the install and verified that everything was ok. I am very pleased with the entire ICS team and the finished product. I would highly recommend this company for many reasons!
– Sam Hito
We really appreciate your finishing this job so quickly!
Thanks so much for your excellent service! We really appreciate your finishing this job so quickly!!!
– Dan Borden
Thank you Karl
We wanted to take a moment and thank Karl for his wonderful customer service over the last 3 years. He has been out to fix, install a new A/C, etc. countless times & each time he does an awesome job. He is the true epitome of a great representative of your company!
– Jason & Andrea Moore
Thanks for the great work
I’ve been meaning to write to you for a while to let you know how things have been going after you installed a second return, an additional home run, and sealed the ducts. I keep the thermostat set to 81 in the summer (to save the planet and my wallet). It could get a bit uncomfortable. After you guys did your work, I can say it gets a bit cold in the house. It was so wonderful to hear my boys complain that it gets too cold in their bedroom at night. Mind you, the thermostat is still set at 81. If a potential customer ever asks you for a reference, please do not hesitate to use me.
– Mario Colecchia
I want to express it was great service
This letter is to commend your men for the great job when they installed the heating and cooling unit at my home last month. Bill and Chris worked diligently and tirelessly. Bill worked every day, while the others (didn’t get all their names) came when needed. They worked diligently and were careful the installation was done to expectation. Actually, your whole staff was friendly and congenial. I will definitely recommend your company to others who may need your services.
– Virginia Martell
I would like to thank your representatives/service people for their excellent service. In particular, Bill Jr., (the service manager servicing us on March 13), and, although I don’t have their names, the two servicemen servicing our air conditioner and ducts on March 14. I’m sure you can secure their names from your work records. We, (my husband and I), are extremely pleased with their work ethics, knowledge and service. They are a great asset to your company. Service people like these are what make for success and returning customers. We are happy to recommend ICS to all of our friends, we do this with the confidence and knowledge that they will be treated fairly, respectfully, and receive great service. Keep up the good work!
– Mr. Richard & Diane Moore
“Thank you” Indoor Comfort Services!!!
Fran and I want you to know how pleased we have been with your employees whom we have been in contact with during the replacing of our two HVC systems. From the initial contact with Bill Sr. to the installation supervisor Bill Jr. and the half dozen employees who were in the house during the project we experienced the utmost in professional, courteous, knowledgeable, and friendly service. Our telephone contacts were equally accommodating and always upbeat. We come from a small Wisconsin town and did not expect professional ‘home town’ service in Las Vegas. We could not be more pleased. Thank you.
– Mr. Bill & Fran Lewis
Thank you so much for the excellent service you have given my family
We love our new air conditioning. You guys rule!! My husband and I want to thank you for the quality work that was done on the changes that had to be made to our air conditioning system. It was a pleasure to meet you and most of the folks that work at your company. Your people are courteous, friendly and do the work in a timely and excellent manner. We are very satisfied that we chose “Indoor Comfort Services” as our ‘one and only’ company to take care of any air conditioning problems that might arise. Thank you again and you can be very proud of the people that work for you. To name a few; Bill Jr, Karl, Juan, Jason, Chris and ALL the rest!!!!
– Mr. Joe & Dolores
Thank you Bill
Juan came out today and serviced our furnace and air conditioning units and I have to thank you not only were you a delight to talk too, but Juan is now our official Service request person, he is attentive, knowledgeable, and one of the nicest guys, he made the visit painless and fun I can’t tell you how much we appreciate this tyty
– Sam & Becca Roberts
“Oh my gosh!!!
I left for work at 4:30 today and your crew had been working in this heat all day installing my unit and redoing the duct work on my house built in 1949. They were so professional and kind! I left my home in their hands to continue to install my new unit. When I got off my shift at 2 am, I hoped that when I got home my dogs and my home would be cool, I walked into my house into total comfort! Everything was clean, the temp was perfect and the dogs were all relieved to finally be comfortable. Thank you Indoor Comfort Services, for all of your professional and caring technicians and staff! You have given me my house back! You guys are awesome!!! I will sleep well tonight!
– Mr. Edwards
I arrived home from work on a VERY HOT 117 degree day
To find my blower fan had stopped working. The temp in my house was 95 degrees!! Yuk!! It was 7:30 PM when I called ICS. They had their on-call tech dispatched to my house. It took him 20 min to get here. He was very friendly and professional. It took him 10 minutes to diagnose my problem, and 5 more minutes to fix it!! I definitely recommend ICS to anyone who wants a great company to help them with their HVAC needs. Thank you ICS!!!
– Victor Martinez
KUDOS to you all!!!
By 4PM it was 88 degrees inside. I called Indoor Comfort Services and was told someone would be at our house within an hour. Karl was that someone, and he was indeed here as promised. We found him to most concerned and caring about our predicament. My husband is undergoing radiation and chemo and was too ill to move to another location. It turns out our air conditioner compressor totally burned out. Karl located the needed equipment and was able to obtain it for us. Not only that, he got right to work and set it up for us, working in the heat until 11PM, when he got the unit up and working properly once again. We are so thankful for his knowledge of his trade, his stamina and his hard work ethic. He was kind, caring, friendly and compassionate. As an added frustration to us our warranty expired July 5th, two days previously. However, Karl talked with the people and assured us they would waive the expiration date and honor the warranty. We are most grateful for him and the friendly service we received from Indoor Comfort Services, Whenever I call whoever I speak to is cheerful and uplifting.
– Ms. Edna Gomez
A job well done
You dispatched a tech to our home yesterday and I wanted you to know that he represented your company well. He was knowledgeable, friendly and respectful. Make sure you give him a ‘high five’ for a job well done.
– Mr. Aaron
I’m an 84 year old widow and live in a mobile home
I’m on a fixed income ($860.00) with no extra money each month left over. My air conditioner has been out for two months and I have called around to every government agency to see if I could get some help. But you have come to my rescue to help m when it seemed no one else would. I thank you with all my heart. You cannot even begin to imagine how thankful I am. May god bless you, and I hope you find peace in your hearts because you have done something amazing!!! Thank You.
– Margaret Burns
I have used indoor Comfort Services
For several years & they have earned my trust. All service people that came out were kind & courteous. I feel like all of them answered my questions. I understood & they took the time to make sure I understood. I never felt rushed.
– Steven Paulson
Your office staff has always been helpful and knowledgeable
Your installers have been very friendly and satisfied us with the work that they have performed. You should be very proud of your employees.
– Joe & Dolores Thomas
Chris presented a very professional, clean appearance He was also informed, polite & courteous, you are honest and caring people.
– Richard Hernandez
Very neat in appearance and very courteous and explained the procedures
The young lady who answered the phone was very friendly, The service technician Very neat in appearance and very courteous and explained the procedures thoroughly, he was not pushy and didn’t try to sell services which weren’t necessary at this time. I look forward to doing business with a company who is honest with their customers.
– Barry & Patricia Gould
I talked (a lot) to Bill Moug Jr. who deserves an award for his patience
You recently installed my new air conditioner after 5 months since our first contact. My delays – not yours! During that time, I talked (a lot) to Bill Moug Jr. Who deserves an award for his patience and sincere concern. From Bill to the installers to the finance dept., I was offered options – amazing these days! I wasn’t sold to – but served. Yesterday, a co-worker of mine said, “My daughter needs a new air conditioner and heating unit.” I said, “You have to call Indoor Comfort Services”. With gratitude”
– Ms. Barbara Hastings
Thank you for the quick service and extra effort
I want to thank you for the quick service and extra effort to get our [American Standard Condenser and Air Handler] installed prior to our house guests arriving.
– Jerry Mendez
I have a maintenance contract with Indoor Comfort Services
Which I’ve been very satisfied with Indoor Comfort Services so far. Their customer service is excellent and the technicians really make an effort to explain what they are doing and why. They are very good at letting you know what you must do immediately, what you should do in the near future, and what you may want to about down the road. They have a policy where all replaced parts must be taken back to the main office for inspection to assure that only those truly in need of replacement get repaired. Thank you for the integrity, and quality of your work.
– Julie Ashby